require a signature; our courier will make three attempts to deliver your
goods. If you are not available to sign for the order and the goods are
returned to us, you will be recharged for another delivery and any costs from
the delivery company associated with the return of your parcel.
Please note that on the day of delivery you will receive an email from our
courier to inform you of the hour time-slot of when the delivery will be made. The
company charges for all deliveries.
Top Dog Sports are a discount sportswear supplier of team wear and related products. We sell in bulk volumes to clubs, schools, universities, businesses etc. and therefore are unable to subsidise our delivery charges due to the large discounts applied to the products we sell.
Online orders only: £10.00 inc vat to a UK Mainland address
For all customers with a delivery address outside the UK mainland, there will be a different shipping cost to your address. Below is a list of locations that are subject to this price difference:
• Certain Parts of Scotland, Scottish Highlands & Islands (not restricted to the below postcodes or locations)
(Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH15-16, PH18-26, PH30-42)
(Islands – HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3)
• Northern Ireland
• Isle of Wight
• Republic of Ireland
• Channel Isles (Jersey, Guernsey, Alderney)
• Isle of Man
• Scilly Isles
from the above locations will be contacted by one of our customer service
representatives within 5 working days from the date the order was placed, in
order to take any additional payment required for delivery.
For European or worldwide deliveries please send all details of your order to firstname.lastname@example.org and we will be able to quote you on a price for shipping.
However, please note that at present we are unable to distribute and supply adidas goods outside the EU. We are also unable to supply adidas goods knowingly within the UK to be dispatched outside the EU.
The delivery charge paid at time of order is for one delivery once all items are ready to ship. We do not ship part orders as standard; however, this is possible but is subject to a small split delivery surcharge.
Estimated Lead Times:
Accessories: Dispatched within 1 - 3 working days
Branded Teamwear & Equipment: Dispatched within 7 – 10 working days*
Branded Teamwear & Equipment with Printing: Dispatched within 10 – 15 working days*
Branded Teamwear & Equipment with Printing & Embroidery: Dispatched within 15 – 20 working days*
allow a further 5-7 working days for all adidas products.
Please note the above are guidelines only and are always subject to stock availability and delivery from our suppliers. If there are any stock issues with any items in your order you will be contacted within 72 hours.
Delays on orders may occur from time to time, which are out of our control. We accept no responsibility for any delays that occur by carrier. We will not be liable for compensation for any reason whatsoever.
We will always endeavour to deliver your goods as quickly as possible and deliver most orders prior to the above guidelines, however, if you have a required date for your order please send an email to email@example.com once you have placed your order and we will confirm whether the desired date can be met.
We do have the ability to offer an express service for those orders that are required to a deadline; this is subject to stock availability and is subject to a small surcharge. Please send an email to firstname.lastname@example.org once you have placed your order and we will confirm whether this can be met.
The above guidelines are subject to our standard terms and conditions.
Delivery of Orders:
Please note that once we dispatch your order from our warehouse, it is then your responsibility to ensure that someone is present to sign for the parcel. If your order is returned to us by the courier due to an incorrect address or because no one was available to sign for the parcel, we will need to receive a further payment of our standard rate of delivery at the time of the original order. Please note that if you have used a promotional code and received free delivery, then our standard delivery charge will need to be received before we will resend your order.
Once an order is placed with us, the contract we hold with you as the customer is to deliver goods to your address as submitted at the time of order. If you then make any changes with our courier once the order has been dispatched from our warehouse, then we cannot be held responsible for any issues that may arise from such changes and we will not be liable for compensation whatsoever. These changes include, but are not limited to, requesting for goods to be left with a neighbour, a change in delivery date, or agreeing for goods to be left in a safe place without a signature.
Collection of Orders:
We are unable to offer a collection facility for any order placed over the telephone or via the website, and all orders will be dispatched using our insured and tracked courier. For a list of our estimated shipping lead times and prices please see the above sections.
www.topdogsports.co.uk is a discount UK supplier to businesses, football clubs, local authorities, universities, HM Forces, schools and colleges. All orders placed with our company are accepted on the basis that you are a business customer. We never recommend garment sizes to customers. Some manufacturer’s state suggested ages/sizes, but you will appreciate that children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's adidas sizes as different adidas garments can vary greatly in size.
You must complete the returns form on our website within 7 days of receiving goods to entitle you for free returns. If the form is not completed within this time period then you would be subject to an administration charge, which is calculated as a minimum of £5 or 15% of the total value of the returned goods. Acceptance of returns where the form has been completed after the 7 day period is at the discretion of the company.
No returns will be accepted for return after 14 days of you receiving goods.
Please note there is a strict no returns policy on all base layer shorts/bottoms due to them being an underwear product. We are also unable to accept any personalised goods or clearance items for return.
Please note that the return form is not acceptance of your return/exchange.
Once you submit this form you shall receive an email from one of our customer service representatives within 5 working days with confirmation of whether your request has been accepted. If accepted you shall be provided with a returns authorisation number and the procedure for the returns.
Goods cannot be returned without a returns authorisation number and failure to comply with this policy will result in your return being refused, while any costs will be your sole responsibility.
that are accepted for return must be complete and in an unused condition, the
product must be undamaged, in the original packaging and received by us within
7 working days of notification of our return authorisation number. If items are
returned with no tags or bags, a charge of 50% or £5, depending on the greater
value, shall be applied.
The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back. Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). If Top Dog Sports have asked for a product to be returned and it is then deemed to be faulty, Top Dog Sports shall cover the cost of the return postage up to a maximum of £10. If the return postage exceeds this price, please contact Top Dog Sports directly before sending items back.
When requesting an exchange, customers are responsible for any costs related to the return of items, along with the subsequent delivery charge to have the replacement(s) dispatched.
In regards to faulty items, we as a company reserve the right to refund for a faulty item rather than replace it. This is dependent on the item and will be discussed further by one of our customer service representatives upon completion of the returns form. If the alternative decision is made and we do provide customers with replacements, we shall not be liable for any costs related to embellishment carried out by another company whatsoever.
Please note that incorrect application or use of machinery and materials during the embellishment process can cause faults to develop with the garments, therefore we reserve the right to reject any garment fault where we believe the fault has potentially been caused by an embellishment process not carried out by us.